NEW YORK–(BUSINESS WIRE)–NYSHEX is excited to partner with Hapag-Lloyd, a leading global liner shipping company, to enhance and improve the performance of its Freight Quality Product (QFP) contracts. The partnership will allow Hapag-Lloyd to offer an enhanced customer experience by adding automated performance reporting and exception management to the operator’s portfolio of industry-leading digital tools.
Contract fulfillment reporting has long been an industry challenge, as static tools in many cases do not fully meet the needs of carriers today. With this partnership, Hapag-Lloyd is addressing this issue and offering its customers an efficient and modern way to manage performance, exceptions and reconciliations.
Specifically, to Powered by NYSHEX The solution brings together multiple data systems to provide a consolidated and accurate view of Hapag-Lloyd’s QFP contract performance, which is essential to accurately report on binding bilateral contracts. This enables near-real-time visibility and daily monitoring of the extent to which individual parties to the contract are fulfilling their respective commitments. At the same time, by identifying issues and empowering exception resolution through technology, NYSHEX technology will also significantly improve the sender experience.
Hapag-Lloyd has embedded NYSHEX into its digital infrastructure, providing a frictionless way to monitor and improve contract performance. Hapag-Lloyd customers can now explore the user interface to see how contracts work at multiple levels, from lane level to booking details. After a very successful initial pilot, the solution is now being rolled out to all QFP customers globally. With this partnership, Hapag-Lloyd is strengthening its status as a leading provider of cutting-edge digital solutions that improve the customer experience.
“Hapag-Lloyd’s Quality Freight Product (QFP) is a guaranteed fulfillment contract tailored specifically to our customers’ needs, and we will now be able to enhance the customer experience thanks to this partnership with NYSHEX. The solution provided by NYSHEX combines technology, data and analytics in a way that will help us and our clients better monitor contract performance and resolve any issues that may arise. We are excited about this partnership.”
Henrik Schilling, Managing Director – Global Business Development, Hapag-Lloyd
“We are pleased to support Hapag-Lloyd in its effort to improve and modernize ocean freight contracts. Dedicated contracting, efficient exception resolution and clear performance data are the cornerstones of the NYSHEX experience. Our Powered by NYSHEX technology puts trust and reliability at the core of contract fulfillment. This frictionless approach will enable Hapag-Lloyd to optimize its global network and uphold its Quality Promise.
Gordon Downes, CEO of NYSHEX
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With a fleet of 248 modern container ships and a total transport capacity of 1.8 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The company has approximately 14,000 employees and 418 offices in 137 countries. Hapag-Lloyd has a container capacity of approximately 3.0 million TEU – including one of the largest and most modern reference container fleets. A total of 123 liner services worldwide provide fast and reliable connections between more than 600 ports on all continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trade.
Founded in 2014, NYSHEX’s digital contracting infrastructure provides shippers and shippers with a predictable, efficient and responsive system for global shipping. Technology keeps supply chains moving and strengthens relationships. Customers include seven of the leading global ocean carriers and over 250 BCOs and NVOs. The company is headquartered in NYC, with over 100 employees across the globe. Learn more at NYSHEX and connect on LinkedIn.